Welcome to Vives's Gym ("we", "our", "us"). We are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your data when you use our website, mobile apps, or physical facilities. By accessing our services, you consent to the practices described in this policy.
Information We Collect
We collect information to provide you with better fitness services and a personalized experience. The types of data we gather include:
Personal Data
- Full name and date of birth
- Email address and phone number
- Postal address and billing information
- Emergency contact details
- Health & fitness goals declared by you
Usage Data
- Pages visited and time spent on site
- Device type, browser, IP address
- Gym check-in and attendance records
- Class bookings and training history
- Feedback forms and survey responses
How We Use Your Data
We use the information we collect solely for legitimate purposes related to delivering our fitness services:
- check_circle Membership Management: Processing your registration, payments, renewals, and cancellations.
- check_circle Service Personalization: Tailoring workout recommendations, class schedules, and nutrition guidance to your stated goals.
- check_circle Communications: Sending booking confirmations, class reminders, promotional offers, and important service updates.
- check_circle Safety & Security: Managing facility access, CCTV monitoring, and emergency protocols for member safety.
- check_circle Analytics & Improvement: Analyzing usage patterns to improve our website, services, and facility offerings.
- check_circle Legal Compliance: Meeting regulatory obligations, resolving disputes, and enforcing our agreements.
Data Security & Storage
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS technology.
Secure Servers
Your data is stored on secure servers with restricted access, protected by firewalls and continuous monitoring.
Access Controls
Only authorized personnel with a legitimate business need can access your personal data.
Regular Backups
Data is regularly backed up to prevent loss and ensure continuity of your membership records.
While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our data protection practices.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Required for the website to function. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website (e.g. Google Analytics).
Marketing Cookies
Used to display relevant ads and measure campaign effectiveness.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data only in the following circumstances:
- handshake Service Providers: Trusted partners who assist in payment processing, email delivery, and IT services — bound by strict confidentiality agreements.
- gavel Legal Requirements: When required by law, court order, or to protect the safety and rights of our members and staff.
- business Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with advance notice provided to you.
Your Rights
You have full rights over your personal data. Here's what you can exercise at any time:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of any inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for marketing or profiling purposes.
Right to Restriction
Request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, contact us at privacy@vivesgym.com. We will respond within 30 days.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:
- Active Membership Data retained throughout your membership period and updated as needed.
- After Cancellation Core records retained for up to 5 years for financial and legal compliance.
- CCTV Footage Retained for 30 days unless required for an active investigation.
- Website Analytics Aggregated usage data retained for 24 months for performance analysis.
Children's Privacy
Our services are intended for individuals aged 16 years and older. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal data without parental consent, we will promptly delete such information. If you believe your child's data has been inadvertently collected, please contact us immediately at privacy@vivesgym.com.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
- email Sending an email notification to your registered address.
- notifications Displaying a prominent notice on our website homepage.
- calendar_month Updating the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out — our team is ready to help.